Terms and Conditions
OVERVIEW
This website is operated by Joyamore. Throughout the site, the terms “we”, “us” and “our” refer to Joyamore. Joyamore offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, customers, vendors, merchants, and content contributors.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any services.
Any new features or tools added to the store shall also be subject to the Terms. You can review the most current version at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our site. Your continued use of our website constitutes acceptance of those changes.
Our store is hosted on Shopify (or equivalent e-commerce platform) that provides the online shopping experience allowing us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or you have parental/guardian consent for minors.
You may not use our products for any illegal or unauthorized purpose. You must not transmit viruses, malware, or harmful code.
Violation of the Terms may result in suspension or termination of Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your non-payment data may be transferred unencrypted across networks, while payment info (UPI, cards, net banking) is always encrypted.
You agree not to duplicate, copy, sell or exploit any portion of the Service without our written permission.
SECTION 3 – PRODUCTS & SERVICES
We specialize in A2 Desi Cow Ghee, A2 Milk, and related dairy products.
Fresh milk deliveries are made daily in select NCR regions; ghee ships within 2–5 business days.
Certain products may be available exclusively online with limited quantities.
All descriptions, pricing, and availability are subject to change at any time without notice.
We do not guarantee that your device display accurately represents product colors.
SECTION 4 – PRICING & BILLING ACCURACY
All prices are listed in INR and include applicable taxes. We reserve the right to correct errors, inaccuracies, or omissions in pricing, availability, and descriptions.
We may refuse or cancel orders that appear fraudulent, bulk reseller purchases, or violate our policies.
SECTION 5 – RETURNS & REFUNDS
Fresh milk is non-returnable due to its perishable nature.
For ghee and packaged products, refer to our Refund & Return Policy.
Refund requests must be raised within the timelines stated in our Refund Policy.
SECTION 6 – USER RESPONSIBILITIES
You agree not to misuse our site, provide false details, or engage in fraudulent transactions. You are responsible for verifying delivery information before placing orders.
SECTION 7 – OPTIONAL TOOLS & THIRD-PARTY LINKS
We may provide access to third-party tools or links we do not control. Use of such tools/links is at your own risk, and we assume no liability for third-party websites or services.
SECTION 8 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy, in line with India’s IT Act, 2000 and the Digital Personal Data Protection Act, 2023.
SECTION 9 – ERRORS & OMISSIONS
Occasionally, our site may contain typographical errors or outdated info. We reserve the right to correct, update, or cancel orders where errors are identified.
SECTION 10 – PROHIBITED USES
You may not use our site for:
unlawful purposes
harassment, abuse, or discrimination
uploading viruses or malicious code
infringing on intellectual property rights
submitting false or misleading information
engaging in spamming, scraping, or hacking activities
We reserve the right to suspend service if these are violated.
SECTION 11 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
Our products are offered “as is” and “as available”, except where expressly stated. We do not guarantee uninterrupted or error-free service.
Our liability is limited to the value of the purchased product. We are not liable for indirect, incidental, or consequential damages.
SECTION 12 – INDEMNIFICATION
You agree to indemnify and hold harmless Joyamore, its affiliates, partners, and employees from any claims arising from your breach of these Terms or violation of law.
SECTION 13 – GOVERNING LAW
These Terms are governed by and construed under the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
SECTION 14 – CHANGES TO TERMS
We may revise these Terms at any time. It is your responsibility to check this page for updates. Continued use of our website means you accept the latest Terms.
SECTION 15 – CONTACT INFORMATION
For queries about these Terms, reach us at:
📧 support@joyamore.in